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Executive Coaching & Management Consulting

The Human Connection’s E-T-A™ Training Concepts provide a valuable communications tool for helping individuals utilize the brain’s natural design to effectively problem solve in the midst of extreme pressure, chaos or crisis. 

All Human Connection programs are based on the E-T-A™ Training Concepts (Emotion-Thinking-Action).  The E-T-A™ Training Concepts are based on the brain’s natural design for moving from emotion to thinking to appropriate action.  The training provides information about the brain as it relates to managing intense emotions such as fear, frustration and anger, which sometimes occur during workplace interactions.  It teaches skills for quickly identifying and removing obstacles to efficient problem solving while respecting and honoring natural human emotions.

Intense emotions can often de-rail the problem solving process.  The E-T-A™ method helps professionals de-personalize conflict and confrontation and allows individuals and groups to move forward without anger or resentment.  It helps create cordial working relationships even in the midst of emotionally heated workplace interactions. 

The E-T-A™ method also helps professionals work productively with customers and clients as well.  It teaches advanced listening skills, which facilitate both compassionate and practical responses to client’s needs and concerns.

The E-T-A™ Training Concepts have the added benefit of teaching skills that work well both in and out of the workplace.  The concepts focus on advanced levels of communication including verbal skills for addressing all types of conflicts and disagreements. Programs also teach innovative personal coping and stress management skills for staying energized in the midst of high-level demands.

 Post Training Telephone Consultation Services

What do you do when....Call Joyce

Often difficult situations can be contained or prevented when executives have the opportunity to have a real time telephone consult with an expert in emotionally sensitive communications.  Participants of E-T-A™ Training [who have a “what do you do when…”] questions can pick up the phone and discuss the situation.  Joyce works hand-in-hand with clients by coaching executives & managers through complex and emotionally sensitive issues in the work place. 

  Executive Management Programs:

Corporate Consulting Services Include

• Assessment of workplace interpersonal communications effectiveness

• Development of communication skill building programs based on the E-T-A Concepts

• Assessment and development of staff morale building strategies

• Assisting managers in the development of motivation strategies

• Assisting managers to deal with Anger Management

Corporate Programs

E-T-A Training Concepts: Brain Compatible Communication Skills and Strategies Systems for Managing Differences, Disagreements or Confrontation ~ For Managers or Staff

Help managers respond therapeutically to conflict or confrontation. Assist them in recognizing and responding to the emotional elements of interpersonal controversies before leaping in to the problem solving process. Mangers are often trained to stay calm and maintain objectivity when addressing conflicts or confrontations. This method of dealing with conflict can backfire because objectivity is often perceived as indifference to an emotionally aroused individual, which in turn, heats up the emotional intensity of the conflict. Using a simple model of the brain as it relates to emotion versus problem solving, managers will learn to develop a workable response to emotionally charged interactions. This model enables the problem solving process to proceed while addressing emotional reactions that are affecting communications but may not have originated within the context of the conflict. 

All training programs can be customized to the needs of a specific group.

"Who Is Paying Your Energy Bill?" How to Protect Your Personal Energy Supply from Burnout and Exhaustion

This program helps professionals maximize their personal energy supply even in the midst of highly stressful or demanding work. It outlines strategies for identifying individual sources of energy draining interactions and attitudes.  It helps participants develop or maintain positive attitudes and expectations by skillfully avoiding needlessly draining interaction. It provides guidelines for helping busy professionals commit to personal energy rejuvenation strategies.

E-T-A™ Training Concepts or Motivating The Unmotivated

Effectively motivating and encouraging unmotivated employees to succeed is a learned skill. This program provides managers with strategies for positively engaging the “just doesn’t care” employee by utilizing the E-T-A communication model which addresses both the emotional and rational components of any motivational process.

Brain Compatible Communication Skills and Strategies for Defusing the Hostile Employee/Customer

This program instructs management how to identify the early warning signals of potentially explosive or dangerous behavior.  It outlines the steps necessary to make an appropriate intervention before a situation becomes explosive. .  It teaches managers how to use non-confrontational language and listening skills to prevent the escalation of a volatile situation.