The following programs are provided to offer the best implementations for working with co-workers.  Call us for additional details and program pricing.

Brain Compatible Communication Skills and Strategies: Safe and Effective Strategies for Defusing Hostile Employees

This program instructs management how to identify the early warning signals of confrontive behavior, how to use non-confrontive language and listening skills to prevent the escalation of a volatile situation, and how to make appropriate intervention before the situation becomes explosive.

"Who Is Paying Your Energy Bill?" How to Protect Your Personal Energy Supply from Burnout and Exhaustion

This program helps professionals recognize and maximize their personal energy supply to develop or maintain positive attitudes and expectations. It provides guidelines for helping busy professionals maintain health and well-being while working through stressful situations.

Brain Compatible Communication Skills and Strategies: Verbal Operating Systems for Managing Conflict and Confrontation-- For Staff

Help employees respond therapeutically to conflict or confrontation. Assist them in recognizing and responding to the emotional elements of interpersonal controversies before leaping in to the problem solving process. Professionals are often trained to stay calm and maintain objectivity when addressing conflicts or confrontations. This method of dealing with conflict can backfire because objectivity is often perceived as indifference to an emotionally aroused individual, which in turn, heats up the emotional intensity of the conflict. Using a simple model of the brain as it relates to emotion versus problem solving, employees will learn to develop a workable response to emotionally charged interactions. This model enables the problem solving process to proceed while addressing emotional reactions that are affecting communications but may not have originated within the context of the conflict.

Motivating The Unmotivated

Effectively motivating and encouraging unmotivated employees to succeed is a learned skill. This program provides managers with strategies for positively engaging the “just doesn’t care” employee. Understanding what is important to an employee and communicating their value to you and the company will encourage them to work well and productively. The KCRR method taught in this workshop enables managers to develop an individualized motivational strategy for each employee